Contact Centre Agent Pathway Training

Topics for this course include:

• Introduction to Contact Centre
• Attitude
• Customer Service Excellence
• Answering the Telephone
• Showing Empathy
• Communication Skills
• Award Winning Telephone Techniques Part 1
• Award Winning Telephone Techniques Part 2
• Positive First Impressions
• Handling Difficult Customers
• Keeping your Customers Informed
• Fix the Customer First
• Award Winning Emails

Use your Laptop or Desktop Computer, Tablet or any Mobile Device including Cell Phones!

You have 90 days access rights to the course from the date of purchase:
– you can go in and out of the course as often as you like
– the learning program will remember where you left off and you will be taken back to the same point that you left when you log back in
– there are no extensions allowed, please complete your course before your 90 days have passed

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Course Access & Extensions…………. Course access rights are for 90 days. Should an extension be requested a fee equal to the initial payment or a minimum of $24.98 will apply before any extension is issued. Corporate and educational group students must contact their supervisor for an extension.

Please Note: Microsoft Windows 7 is No Longer Supported by Microsoft or the SafeCheck LMS. *conditions apply