Canada’s #1 Online Customer Service Certificate
98% of Learners Would Recommend
Get Certified in 2 Hours
38,000+ Participants Trained
20+ Years Providing Professional Courses
Accelerate Your Professional Career With Customer Service Skills Pathway Training
Consistent customer service skills are not coincidental; they result from good training and the consistent application of customer service fundamentals. When you provide excellent customer service, you create a fantastic experience for customers that can foster loyalty and encourage repeat business.
Learn how to provide exceptional customer service with our thoughtfully created customer service skills pathway training course.
This course provides valuable insights and training for success in customer service. Whether you’re looking to start a career as a customer service representative, call center agent, retail associate, sales associate, or if you’re looking to elevate your current customer service skills, this course is for you.
You can easily apply the skills learned in this course to any customer service situation, whether you work in a phone-based or face-to-face environment.
Register for this online course to take your customer service skills to the next level.
Trusted By 17,249 Businesses
Skills You’ll Gain From This Course
- Customer Service Basics
- Communication Enhancement
- Active Listening
- Effective Questioning
- Empathy Cultivation
- Assertive Communication
- Positive First Impressions
- Handling Difficult Customers
- Customer Information Management
What is Included?
24/7 Online Access
For 90 Days
A Fully Narrated & Interactive Presentation
12 Customer Service Skills Lessons
10 Bite-Sized
Videos
A Helpful
Workbook
A Same-Day Printable Digital Certificate & Wallet Card
What Our Course Participants Are Saying
“I think the course outline was very easy to follow, it has a good price and the blending videos were helpful in supporting the information presented. Customer service was also a great aid in how to log in, sending frequent reminders about the pending course, specifically on my busy schedule.”
~ Leia A.
“This course was very user friendly and easy to navigate. The time allotted was perfect for course competition and the test was clear and concise. Price was fair and manageable. Would highly recommend!!”
~ Sarah K.
“I really appreciate the material provided and slides for making material effective are worthy. I am able to complete my course within few days. Thanks for help safe check to complete my course online within limited time.”
~ Daljeet S.
Breakdown of Customer Service Training Course Topics
This comprehensive customer service skills course is thoughtfully divided into 12 bite-sized 10-minute videos. Below is a detailed breakdown of each topic within the course, highlighting the valuable skills and knowledge you will gain from each lesson.
Topic 1: Attitude
Learn about the importance of having a positive attitude and how it influences customer perceptions and shapes memorable service experiences.
Topic 2: Customer Service
Discover the intricacies of customer service excellence and how to exceed customer expectations to foster customer loyalty.
Topic 3: Communication
Navigate the nuances of effective communication and refine your skills to convey messages with precision, empathy, and resonance in every customer interaction.
Topic 4: Listening
Discover how to actively listen, understand subtle cues, and respond with insight to create deeply connected customer relationships.
Topic 5: Questioning
Uncover the depth of customer needs through strategic questioning techniques so you can provide tailored solutions and anticipate future needs.
Topic 6: Showing Empathy
Learn how to have genuine empathy to connect with customers on a deeper level so you can build trust and ensure a more personalized and compassionate service.
Topic 7: Being Assertive
Develop the confidence to assertively navigate customer interactions, ensuring effective problem resolution and maintaining a positive service environment.
Topic 8: Positive First Impressions
Create lasting positive impressions through communication and engagement techniques.
Topic 9: Difficult Customers
Discover how to handle challenging customer interactions and turn adversity into opportunities.
Topic 10: Keeping Customers Informed
Learn the benefits of keeping customers informed and providing transparent communication to ensure they remain engaged throughout their journey.
Topic 11: Fix the Customer First
Develop efficient issue-resolution skills so you can showcase a commitment to resolving customer concerns promptly.
Topic 12: Advanced Customer Service
Discover advanced customer service strategies, techniques, and nuanced approaches that go beyond the basics.
Frequently Asked Questions
Is there a final exam for this customer service course?
No, there is no final exam for this customer service skills course.
How long is this certificate valid for?
The customer service skills certificate is valid for three years from the date of issue.
What technology do I need to complete the course?
Our course works on most devices, including laptops, desktops, tablets, iPads and newer mobile devices. Note that our learning platform does not support computers running the Windows 7 Operating System. We recommend using Google Chrome or Mozilla Firefox.
How long does it take to complete the course?
It takes approximately 120 minutes to complete the online course, although you can go at your own pace with unlimited course access for up to 90 days.
How do I receive my certificate?
You will receive your printable digital certificate and wallet card via email immediately after you have completed the course.
