Handling Challenging Customers Pathway Training

Topics for this course include:

Communication skills, listening skills, questioning skills, being assertive, difficult customer types, showing empathy, difficult customer techniques, handling conflict, abusive customers, negotiation skills and advanced difficult customer techniques.

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Use your Laptop or Desktop Computer, Tablet or any Mobile Device including Cell Phones!

You have 90 days access rights to the course from the date of purchase:
– you can go in and out of the course as often as you like
– the learning program will remember where you left off and you will be taken back to the same point that you left when you log back in
– there are no extensions allowed, please complete your course before your 90 days have passed

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Course Access & Extensions…………. Course access rights are for 90 days. Should an extension be requested a fee equal to the initial payment or a minimum of $24.98 will apply before any extension is issued. Corporate and educational group students must contact their supervisor for an extension.

Please Note: Microsoft Windows 7 is No Longer Supported by Microsoft. *conditions apply