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Sale!Course Overview Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again. This video-led customer service skills course is divided into 12 parts. Whether phone based or face to face, these skills can be easily applied to any customer service situation. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series.
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Sale!Course Overview Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to manage, communicate with and calm upset customers while effectively and professionally handling their complaint. Split into 12 bite-sized 10-minute videos each with a workbook, each video has three areas to stop and discuss and complete answers in the workbook provided.
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SafeCheck® Mental Health Awareness Training is essential learning for everyone in today’s workforce. SafeCheck® Workplace Safety makes online learning fast, fun and affordable. Safe and respectful workplaces benefit everyone. This workplace mental health awareness course is an effective way to gain awareness without the restriction of attending an in-class seminar, an ideal strategy for those with a busy schedule. Make yourself workplace ready by improving your mental illness knowledge and understanding how to work with those suffering from a mental health problem. The interactive safety training program allows learners to gain quality knowledge about common risk factors of mental health disorders, how to promote mental health in the workplace, common mental health problems, and more. Access the SafeCheck® Knowledge Base section with bonus content, including videos, printable files and informative colour workplace posters.
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Sale!Course Overview Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency, this course will give some fresh ideas and perspectives for your role. Receptionist play a key role in every organization. The first few minutes of interaction with a customer or visitor, sets the tone for the company. Every Receptionist serves as a crucial central coordination point for the organization and their contacts with clients, suppliers and customers. An effective receptionist recognizes that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial to every front desk operation. Split into 8 bite-sized 10-minute videos, each with a brief workbook to prompt thoughts and actions, you will find this course both down-to-earth and easy to apply in real life. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see allavailable courses in this series.
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Sale!Course Overview Effective communication is an essential skill regardless of your role, enabling you to interact adeptly with internal and external customers and team members. This comprehensive communication skills course is designed to cover various crucial topics. It is divided into 8 equally sized segments, each exploring a specific theme. Delivered in convenient bite-sized portions, each segment consists of a 10-minute video accompanied by a workbook. These workbooks are thoughtfully structured, encouraging you to pause and engage with the content, answering questions relevant to your role. Doing so makes it easy to relate the concepts to your specific responsibilities and learn how to implement these valuable skills effectively. The course delves into various significant areas, including communication skills, listening skills, questioning skills, assertiveness, handling difficult conversations, demonstrating empathy, understanding cultural nuances, and providing clear instructions in the workplace. The workbook for each topic serves as a practical tool to apply the principles learned and develop an action plan tailored to your unique needs and circumstances. By actively participating in this course, you can enhance your communication prowess and positively impact your professional sphere. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series.
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Sale!
Managing Conflict Skills Pathway Training
Course Overview: Most people will encounter situations of conflict in their roles and lives. Conflict is an essential part of progress and sometimes can seem daunting. Learn the skills and knowledge to effectively handle conflict situations, boosting your confidence and effectiveness in resolving issues that may arise. Use this pathway training to develop core skills in conflict handling and managing situations where facilitation is required to resolve them. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series. -
Sale!Course Overview
Whether you are looking for increased productivity or just want to feel more in control of your time, this video-led course will help you tips and techniques for increased time management and efficiency.
The course introduces time management tools and techniques that allow you to manage your time more effectively and feel more in control. The training enables you to identify areas of your job where time could be better utilised and the actions necessary to alleviate problems identified.
This course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with sections in each video guiding you to pause and answer questions that apply to you in your role. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series. -
Sale!Course Overview If you are finding yourself experiencing any level of stress or anxiety, you can benefit from this video-led course which provides tips and techniques for managing stress and building resilience. You will also learn how to deal with people who are themselves emotionally charged and discover some easy-to-apply techniques that can be useful in work, family and social settings This stress and resilience skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with sections in each video guiding you to pause and answer questions that apply to you in your role. Whether you are experiencing stress and anxiety yourself or others around are this course will help you build your skills and knowledge of increased stress management and building resilience. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series.
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Sale!
Contact Centre Agent Pathway Training
Course Overview: Being a contact centre agent is crucial in any organization as you represent the frontline of customer interactions. You serve as the face of the company and often act as the primary point of contact for individuals engaging with the business. So, it's essential to have the skills to handle customer interactions effectively. This pathway training enhances your contact centre skills, enabling you to engage with customers and deliver exceptional experiences confidently. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series. -
Sale!Course Overview This coaching skills course is divided into 8 equal parts covering 8 topics. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. You will be able to relate the topics to your role and how you can implement the skills. Topics for this course include: Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series.
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Sale!
SafeCheck Essentials Learning Academy: One-Year of Unlimited Access to over 7200 Video-Based Courses Click Here for Full Listing
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Sale!Course Overview
Sales skills can be daunting when first starting out. The topics in this service-based sales course will give you confidence and you will quickly find these sales fundamentals easy to apply whether in a telephone based-role or face to face and watch your sales results grow.
Whether phone based or face to face these skills can be easily applied in any sales related role.
This course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with sections in each video guiding you to pause and answer questions that apply to you in your role. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series.
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