Business Skills & Personal Development

Course Overview Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to manage, communicate with and calm upset customers while effectively and professionally handling their complaint. Split into 12 bite-sized 10-minute videos each with a workbook, each video has three areas to stop and discuss and complete answers in the workbook provided.    

Course Overview If you are finding yourself experiencing any level of stress or anxiety, you can benefit from this video-led course which provides tips and techniques for managing stress and building resilience. You will also learn how to deal with people who are themselves emotionally charged and discover some easy-to-apply techniques that can be useful in work, family and social settings This stress and resilience skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with sections in each video guiding you to pause and answer questions that apply to you in your role.  Whether you are experiencing stress and anxiety yourself or others around are this course will help you build your skills and knowledge of increased stress management and building resilience. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck.  Click here to see all available courses in this series.

Course Overview

Sales skills can be daunting when first starting out. The topics in this service-based sales course will give you confidence and you will quickly find these sales fundamentals easy to apply whether in a telephone based-role or face to face and watch your sales results grow.

Whether phone based or face to face these skills can be easily applied in any sales related role.

This course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with sections in each video guiding you to pause and answer questions that apply to you in your role. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck.  Click here to see all available courses in this series.

Course Overview Effective communication is an essential skill regardless of your role, enabling you to interact adeptly with internal and external customers and team members. This comprehensive communication skills course is designed to cover various crucial topics. It is divided into 8 equally sized segments, each exploring a specific theme. Delivered in convenient bite-sized portions, each segment consists of a 10-minute video accompanied by a workbook. These workbooks are thoughtfully structured, encouraging you to pause and engage with the content, answering questions relevant to your role. Doing so makes it easy to relate the concepts to your specific responsibilities and learn how to implement these valuable skills effectively. The course delves into various significant areas, including communication skills, listening skills, questioning skills, assertiveness, handling difficult conversations, demonstrating empathy, understanding cultural nuances, and providing clear instructions in the workplace. The workbook for each topic serves as a practical tool to apply the principles learned and develop an action plan tailored to your unique needs and circumstances. By actively participating in this course, you can enhance your communication prowess and positively impact your professional sphere. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck.  Click here to see all available courses in this series.